Terms and Conditions

1. General Provisions

1.1 These terms and conditions in the Slovak language govern the rights and obligations of the contracting parties arising from a purchase contract concluded between the merchant, which is Expresta s.r.o., with its registered office at Obchodno-výstavný objekt B, Devínska Nová Ves 7465, 841 07 Bratislava, Company ID: 43 954 782, registered in the Commercial Register of the Municipal Court Bratislava III, Section: Sro, Insert No.: 50241/B (hereinafter referred to as the "merchant") and the buyer, the subject of which is the purchase and sale of goods on the merchant's e-commerce website (hereinafter also referred to as the "purchase contract" or "contract").

1.2 These terms and conditions, in the version valid on the date of conclusion of the purchase contract, form an inseparable part of the purchase contract. In the event that the merchant and the buyer conclude a written purchase contract in which they agree on conditions different from these terms and conditions, the provisions of the written purchase contract shall take precedence over these terms and conditions. Conditions agreed in this way must not be in conflict with other legal regulations (shortening of the return period, warranty period, etc.).

1.3 For the purposes of these terms and conditions, a supplementary contract means any contract for the supply or provision of an additional product related to the subject matter of the purchase contract, regardless of whether the product is supplied or provided by the merchant or another person based on an agreement with the merchant.

1.4 The displayed purchase price of goods on any e-commerce website operated by the merchant includes value added tax (VAT) at the rate set by the applicable legislation of the Slovak Republic and does not include the cost of shipping or other optional services. All promotions are valid while stocks last, unless stated otherwise for a specific product.

1.5 The merchant reserves the right to modify the price of goods listed on any e-commerce website operated by the merchant at any time. A change in the price of goods does not apply to purchase contracts concluded before the price change, regardless of whether the goods have not yet been delivered.

1.6 The merchant reserves the right to amend and supplement these terms and conditions. In the event of a change to the terms and conditions, the entire purchasing process is governed by the terms and conditions that were valid on the date of conclusion of the purchase contract, and these are accessible on the merchant's website. The information set out in § 5 para. 1 and § 15 para. 1 of Act No. 108/2024 Coll. on consumer protection and on amendments and supplements to certain acts, as amended (hereinafter referred to as the "Consumer Protection Act"), forms an inseparable part of the purchase contract and may only be changed with the express consent of the merchant and the consumer.

2. Order

2.1 The buyer submits a proposal for the conclusion of a purchase contract to the merchant in the form of a completed and submitted form on the merchant's website or in the form of an email, by which the buyer submitted a proposal for the conclusion of a purchase contract, the subject of which is the onerous transfer of ownership of goods designated by the buyer for the purchase price and under the conditions set out in this order (hereinafter referred to as the "order").

2.2 The merchant will subsequently send to the buyer's email address information on whether the buyer's order has been accepted (hereinafter referred to as the "order confirmation"). The order confirmation contains information about the name, quantity and specification of the goods that are the subject of the purchase contract, as well as data on the price of the goods and/or other services, the estimated delivery time of the goods, the name and details of the place where the goods are to be delivered, and data on any price, conditions, method and date of transport of the goods (as set out in the price list) to the agreed delivery location for the buyer, data about the merchant (business name, registered office, Company ID, registration number in the commercial register, etc.), and any other necessary information.

2.3 The purchase contract is concluded upon delivery of the order confirmation in electronic or written form to the buyer.

2.4 The merchant informs the buyer before submitting the order in a clear, unambiguous, comprehensible and unmistakable manner about pre-contractual information concerning payment, commercial, transport and other conditions by:

1. informing about the selling price of the goods or services including value added tax and all other taxes, or if the price cannot be reasonably determined in advance given the nature of the goods or services, the manner in which it will be calculated, as well as about the costs of transport (governed by the price list), delivery, postage and other costs and charges, or, if these costs and charges cannot be determined in advance, about the fact that additional costs and charges may be included in the total price and the buyer will be obliged to pay them,
2. informing that if the buyer withdraws from the purchase contract, the buyer will bear the costs associated with returning the goods to the merchant pursuant to § 21 para. 3 of Act No. 108/2024 on consumer protection, and if the buyer also withdraws from the purchase contract, the costs of returning goods that, given their nature, cannot be returned by post,
3. informing about the buyer's obligation to pay the merchant for the services actually provided pursuant to § 21 para. 5 of the Consumer Protection Act, if the buyer withdraws from the service contract after having granted the merchant explicit consent pursuant to § 17 para. 10 letter c) of the Consumer Protection Act,
4. informing about the buyer's obligation to pay a deposit or provide other financial security at the merchant's request, and about the conditions for providing them, if such an obligation arises for the buyer under the purchase contract,
5. informing about the functionality of goods with digital elements, digital content and digital services, including available technical protection measures,
6. informing about the steps required to conclude the purchase contract as set out in § 5 para. 3 letter b) first point of Act No. 22/2004 Coll. on electronic commerce and on amendments and supplements to Act No. 128/2002 Coll. on state control of the internal market in matters of consumer protection and on amendments and supplements to certain acts as amended by Act No. 284/2002 Coll., as amended,
7. informing about the technical means for identifying and correcting errors as set out in § 5 para. 3 letter b) second point of Act No. 22/2004 Coll. on electronic commerce and on amendments and supplements to Act No. 128/2002 Coll. on state control of the internal market in matters of consumer protection and on amendments and supplements to certain acts as amended by Act No. 284/2002 Coll., as amended,
8. informing that the purchase contract will not be stored with the merchant and that the current terms and conditions are available to the buyer in the order confirmation,
9. informing that the language offered for concluding the contract is Slovak.

2.5 The buyer is obliged to provide the merchant with the necessary cooperation to fulfil the subject matter of the purchase contract, to accept the ordered and delivered goods, to pay the merchant the agreed purchase price within the agreed payment period including the costs of delivery of the goods, and to confirm receipt of the goods in the delivery note with their signature or the signature of a person authorised by them.

2.6) The buyer has the right to cancel the order by email or telephone only before any work has been carried out on the order (e.g. graphic work, pre-press preparation, printing and other), and in the event that the buyer has already paid the purchase price or part thereof, the merchant is obliged to refund the already paid purchase price or part thereof within 14 days from the date of cancellation of the order. This does not affect the merchant's right to claim damages in the amount of all costs incurred by the merchant in connection with the fulfilment of the said order.

2.7) In the event that the buyer is requested to pay a deposit or advance payment, or chooses payment by bank transfer, i.e. any other payment method by which funds are transferred before the goods are delivered or the service is provided, the buyer is obliged to make this payment within the deadline set by the merchant. In the event that payment is not credited to the merchant's account within the stated due date, the merchant is entitled to withdraw from the purchase contract by email due to the buyer's failure to fulfil the obligation to pay the deposit or advance payment, or to cancel the order if the purchase contract has not yet been concluded.

2.8 If the buyer provided false or misleading information in the order that cannot be verified, such as an incorrect email address, phone number, or an incorrect or non-existent address, the merchant is entitled to withdraw from the purchase contract by email, or to cancel the order if the purchase contract has not yet been concluded, and in the event that the buyer has already paid the purchase price or part thereof, the merchant is obliged to refund the already paid purchase price or part thereof within 14 days from the date of delivery of the withdrawal from the purchase contract to the buyer, or from the cancellation of the order. This does not affect the merchant's right to claim damages in the amount of all costs incurred by the merchant in connection with the fulfilment of the said order.

2.9 If the buyer fails to provide the merchant with the necessary cooperation to complete the order (approval for printing, provision of materials, etc.) by no later than 14 days from the submission of the order without prior written withdrawal from the contract, the merchant is entitled to withdraw from the purchase contract by email due to the buyer's failure to fulfil the obligation to provide the necessary cooperation, or to cancel the order if the purchase contract has not yet been concluded, and in the event that the buyer has already paid the purchase price or part thereof, the merchant is obliged to refund the already paid purchase price or part thereof within 14 days from the date of delivery of the withdrawal from the purchase contract to the buyer, or from the cancellation of the order. This does not affect the merchant's right to claim damages in the amount of all costs incurred by the merchant in connection with the fulfilment of the said order.

2.10 After the order is confirmed, if necessary, the buyer will be contacted by a graphic designer via email or telephone, who will prepare a design proposal or discuss the completed proposal with the buyer.

2.11 The buyer bears full responsibility for the materials provided to the merchant for the purpose of fulfilling the order. The buyer is responsible for ensuring that the materials provided comply with generally binding legal regulations, including regulations on the protection of intellectual property rights, copyright and personal data. The buyer is responsible for ensuring that the materials do not contain any illegal, immoral or otherwise socially or morally inappropriate elements (including nudity of the human body, pornography, fascist or other violent and inappropriate elements), confidential information or facts that may violate and/or without legal basis interfere with the rights and legally protected interests of others, or that could be contrary to good morals, rules of commercial competition, or be considered indecent. In the event that the materials contain works protected by copyright in favour of other persons or rights protected by industrial and intellectual property regulations in favour of other persons, the buyer is responsible for having secured the consent of the interested persons or authors of the works and having settled all their copyright or other claims for the use of the work or protected right. The buyer is also responsible for ensuring that, if photographs of third parties or other visual and textual materials are provided, the buyer holds an indisputable and valid consent for their publication, which will not result in a violation of the copyright or personal rights of third parties. The merchant is not obliged to verify in any way whether the materials damage or will damage the rights and legitimate interests of third parties. The merchant is not responsible for any claims by natural or legal persons regarding the origin of the materials. The buyer is liable for any damage caused to the merchant by the buyer's failure to comply with the obligations set out in this clause. If the buyer breaches the obligations set out in this clause, the merchant is entitled to withdraw from the purchase contract by email, or to cancel the order if the purchase contract has not yet been concluded, and in the event that the buyer has already paid the purchase price or part thereof, the merchant is obliged to refund the already paid purchase price or part thereof within 14 days from the date of delivery of the withdrawal from the purchase contract to the buyer, or from the cancellation of the order. This does not affect the merchant's right to claim damages in the amount of all costs incurred by the merchant in connection with the fulfilment of the said order.

2.12 Graphic designs in the online editor as well as free designs from a graphic designer are intended exclusively for the merchant's printing purposes and are not provided to the buyer.

2.13 The colour display of goods on a monitor may not exactly correspond to the actual colour shades as perceived by the buyer in reality. The display of colour shades depends, among other things, on the quality of the display monitor or other display device used.

2.14 The final design will be sent by the graphic designer to the buyer for approval. Once the design has been approved by the buyer, the order is sent to print. The buyer bears responsibility for any errors in the design that has been approved by the buyer.

2.15 Once the design has been approved, the order will be produced. In the case of delivery by courier or freight service, the buyer will receive an email with information about the shipment after dispatch.

2.16 The merchant is obliged to provide the buyer with a confirmation of the conclusion of the purchase contract on a durable medium, for example via email, no later than together with the delivery of the goods. The confirmation must contain the information pursuant to § 5 para. 1 and § 15 para. 1 of the Consumer Protection Act, including the withdrawal form and confirmation of the consumer's declaration pursuant to § 17 para. 10 letter b) of the Consumer Protection Act and confirmation of the consumer's express consent pursuant to § 17 para. 10 letter c) of the Consumer Protection Act, if provided by the consumer.

3. Provision of Discounts and Bonuses

3.1 The Expresta online store may provide discounts in the form of codes, volume discounts, loyalty discounts, discounts on graphic work or discounts when ordering multiple types of the same product. You can find the current discount conditions on the Expresta website.

3.2. The Expresta online store may generate Discount Codes with a discount expressed as a percentage or as an absolute monetary value.

3.3 Conditions for the use of a Discount Code

1. The Discount Code may be used for purchasing goods in the Expresta s.r.o. online store until the date stated as the validity of the Discount Code (Valid until). Upon expiry of this date, the Discount Code is automatically deactivated.
2. The Discount Code most commonly takes the form of a word, password or alphanumeric code, which must be entered during the creation of an order in the "Promo code" field in the Expresta s.r.o. online store (www.expresta.sk, www.exprestlac.sk and other domain variants).
3. Repeated use of the Discount Code by the same customer or other customers may be permitted or excluded at the time of creation of the Discount Code, at the discretion of Expresta s.r.o.
4. A Discount Code that is not created as reusable is deactivated upon use in an order.
5. Use of the Discount Code retroactively after the creation of an order or at the premises or personal collection point of Expresta s.r.o. is not possible.
6. The value of the Discount Code is stated on the Discount Code as an amount inclusive of VAT.
7. The Discount Code functions as a discount from the total amount of the ordered goods inclusive of VAT.
8. Unless stated otherwise, the Discount Code takes the form of a discount of the stated amount, and its creation does not give rise to a monetary instrument.
9. The minimum order amount for the use of a Discount Code is most commonly communicated together with the code as a purchase value from x € (unless stated otherwise; postage is not included in this amount).
10. The minimum order amount for the use of a Discount Code may not be set, in which case the Discount Code may be used for purchases of goods of any amount, provided all conditions of use are met.
11. If the total amount is higher than the value of the Discount Code, the customer pays only the remaining amount.
12. If the total amount is lower than the value of the Discount Code, the remaining value is forfeited without compensation (the Discount Code can only be used in one order and cannot be split into parts).
13. If the total amount is lower than or equal to the value of the Discount Code, Expresta s.r.o. may charge a minimum amount for the product item, e.g. €0.01.
14. The Discount Code may only be used in the Expresta s.r.o. online store with the same currency as the discount stated on the Discount Code.
15. The use of the Discount Code may be restricted to a specific domain or language variant of the Expresta s.r.o. online store, both in the case of a discount expressed as an absolute value and as a percentage.
16. Unless stated otherwise, the Discount Code may only be used for the purchase of goods; it does not apply to services, postage and other charges.
17. A maximum of one Discount Code may be used per order and, unless stated otherwise, vouchers cannot be combined with other discounts, such as Loyalty Discounts. This does not apply to Volume Discounts, which are automatically applied in the calculator when calculating the price of the goods.
18. The Discount Code cannot be exchanged for cash.
19. The use of a Discount Code cannot be legally claimed.
20. All promotions are valid while stocks last, unless stated otherwise for a specific product.
21. In the case of returning goods paid for with a Discount Code, the paid portion of the purchase price is refunded in such a way that the customer's rights to make a complaint and return the goods are not affected.
22. A Discount Code may be used for purchasing items from the Expresta range, with the exception of purchasing Gift Vouchers and goods or services excluded under the conditions of use of the Discount Code.
23. A Discount Code may be created so that it is only applicable to specific goods or services, or a group of goods or services, in which case all other goods and services are excluded from its use.
24. Expresta s.r.o. is not liable for situations where another natural or legal person makes the Discount Code available to third parties without fully communicating the conditions of use of the given Discount Code.

4. Delivery Conditions

4.1 The merchant is obliged to deliver the goods to the buyer without undue delay, no later than 30 days from the date of conclusion of the purchase contract. If the merchant fails to fulfil its obligation to deliver the goods within the period pursuant to the first sentence, the buyer shall request the merchant to deliver the goods within an additional reasonable period provided by the buyer. If the merchant fails to deliver the goods even within this additional reasonable period, the buyer is entitled to withdraw from the contract (for orders that include the creation or modification of a graphic design and require payment of a deposit, the delivery period, including the production time and delivery time, is calculated from the binding approval of the design and the crediting of the advance payment to the merchant's account).

4.2. The merchant is entitled to request the buyer to accept the goods even before the expiry of the delivery period agreed in the purchase contract.

4.3. The place of collection is determined based on the buyer's order. The specific method of delivery is selected by the buyer in the shopping cart under the Delivery section. Delivery of goods is possible throughout the entire EU (and possibly outside the EU as well). Transport to the destination address is arranged by the shipping company selected by the buyer.

4.4. The buyer is informed of the estimated delivery date when placing an order: on the product page, in the shopping cart under the Delivery section, in the confirmation email, and in the customer account. The individual production speed options are indicative, and the merchant will fulfil the selected production speed in most cases; however, this cannot be guaranteed given the short timeframe, for example due to sudden events preventing timely fulfilment, equipment failures affecting the execution of the order, or other reasons. Production speed represents the duration of production, which begins to be calculated only after the binding approval of the graphic design for printing and the crediting of the advance payment to the merchant's account. The production duration does not include the delivery time. The delivery date may be extended by the time spent creating/modifying the graphic design or waiting for the advance payment.

4.5. The buyer will receive an electronic invoice by email at the moment the goods are dispatched and will also have access to it in their customer account.

4.6. If the merchant is unable to fulfil its obligations under the purchase contract due to stock depletion, unavailability of goods, technical, technological and factual limitations of the merchant, or if the manufacturer, importer or supplier of goods agreed in the purchase contract has discontinued production or made such significant changes that prevent the fulfilment of the merchant's obligations under the purchase contract, or due to force majeure, as a result of an error in the purchase price calculation process or any other error, or if despite all efforts that can be reasonably required of the merchant, it is unable to deliver the goods to the buyer within the period specified in these terms and conditions or at the price stated in the order or order confirmation, the merchant is obliged to inform the buyer of this fact without undue delay and at the same time is obliged to offer the buyer an alternative performance, or a factually and financially feasible performance, or the option for the buyer to withdraw from the purchase contract or cancel the order if the purchase contract has not yet been concluded. The buyer may withdraw from the contract or cancel the order by delivering an email. If the buyer does not accept the alternative performance or factually and financially feasible performance offered by the merchant within a reasonable period (not exceeding 7 calendar days) and does not withdraw from the purchase contract or cancel the order, the merchant is entitled to withdraw from the purchase contract by email, or to cancel the order if the purchase contract has not yet been concluded, and in the event that the buyer has already paid the purchase price or part thereof, the merchant is obliged to refund the already paid purchase price or part thereof within 14 days from the date of delivery of the withdrawal from the purchase contract to the buyer, or from the cancellation of the order. In the event that the buyer withdraws from the purchase contract or cancels the order for the reasons stated in this clause of these terms and conditions, the merchant is obliged to refund to the buyer the advance payment already paid for the goods agreed in the purchase contract without undue delay, but no later than within 14 days from the date of receipt of the notice of withdrawal from the contract or cancellation of the order, using the same payment method used by the buyer, unless the buyer agrees to another method of refund without any additional charges being levied on the buyer.

5. Shipping

5.1. The transport of goods is provided by courier companies specified in the complete shipping price list.

5.2. The cost of shipping varies depending on the selected method of transport, weight, size of the shipment and country of delivery. You can select the shipping method directly during ordering in the shopping cart under the Delivery section. You can find the complete shipping price list on the Expresta website.

5.3. The merchant bears no responsibility for non-delivery or delayed delivery of goods due to unforeseen obstacles or the provision of an incorrect address by the buyer.

5.4. In the event that the buyer, without prior written withdrawal from the contract, fails to accept undamaged goods that meet all acceptance conditions from the courier or the merchant within the agreed timeframe and at the agreed location, this shall be regarded as a breach of the buyer's obligation consisting in the failure to accept the goods, and the merchant shall be entitled to compensation for damages in the amount of the price of the goods, the cost of delivery and all other costs incurred by the merchant in connection with the fulfilment of the said order.

6. Payment for Goods

6.1. The purchase price for goods agreed in the purchase contract between the merchant and the buyer is stated in the order confirmation (hereinafter referred to as the "purchase price").

6.2. If the purchase price stated in the order delivery confirmation is higher than the price for identical goods listed in the e-commerce offer at the time the order was submitted by the buyer, the merchant will send the buyer an electronic message with information about a new purchase price offer at a different amount, which shall be considered as the merchant's proposal to conclude a new purchase contract, which the buyer must expressly confirm by email or in writing in order for the purchase contract to be validly concluded.

6.3. All prices of goods and services, as well as all charges in the online store, are stated inclusive of VAT.

6.4 The buyer may pay for goods immediately online by card via the CardPay payment gateway or by online transfer via the Sporopay, VUB Platby, Tatrapay, CSOB Platby, Platba Online – Poštová banka, UniPlatba or PayPal payment gateways.

6.5. In the case of personal collection, the buyer may also pay by card at the collection point.

6.6 In the case of payment by invoice, the buyer is obliged to pay the outstanding amount based on the invoice, which the merchant will send to the buyer, at the buyer's choice, either by email or together with the ordered goods to the address stated in the order.

6.7 In the event that the buyer was unable to receive the invoice for technical or other reasons, the buyer is obliged to inform the merchant without undue delay so that the buyer can settle the invoice before its due date.

6.8 The invoice is due within 14 days of its issuance. In the event that the invoice is not disputed by the due date, it shall be considered correct, and failure to pay it within the specified period results in the buyer's obligation to pay default interest, which, in the case of a consumer contract with a debtor who is a consumer, amounts to the rate of default interest established under civil law regulations. In the case of purchase contracts subject to Act No. 513/1991 Coll. the Commercial Code, as amended (hereinafter also referred to as the "Commercial Code"), the merchant has the right to claim default interest at the rate of 0.05% of the outstanding amount for each day of delay. The merchant reserves the right to inform the buyer of the delay through its receivables administrator, in the form of reminders, by post, email or SMS.

6.9 In the event that any obstacle prevents the payment of the invoice, the merchant (provided timely notification by the buyer of the obstacle within the invoice's due date) gives preference to reaching an agreement over sending a reminder and declares its willingness to accommodate the buyer, but does not thereby waive any rights arising from these Terms and Conditions.

6.10 The merchant reserves the right to a flat-rate reimbursement of costs associated with the enforcement of a claim (not applicable to consumers) and to charge default interest to cover the costs of claim management.

7. Liability for Defects (Complaints Procedure) – Consumers

7.1. The provisions of Article 7 of the terms and conditions apply exclusively to entities meeting the definition of a consumer as set out in § 52 para. 4 of the Civil Code.

7.3 If the subject of the purchase is goods with digital elements, for which digital content is to be supplied or a digital service provided continuously for an agreed period, the merchant is liable for any defect that occurs or manifests itself during the entire agreed period, but for at least two years from the delivery of the goods with digital elements.

7.4 The merchant is liable for a defect caused by improper assembly or installation of goods, digital content or digital services within the meaning of § 619 para. 4 of the Civil Code.

7.5 Goods are considered delivered at the moment they are accepted by the consumer or a person designated by the consumer, or when the merchant hands them over to a carrier commissioned by the consumer outside the delivery options offered to the consumer by the merchant.

7.6 Ownership of the sold goods and the risk of accidental destruction, accidental deterioration and loss of goods passes to the buyer at the moment of delivery.

7.7 The consumer shall inspect the shipment, i.e. the goods as well as their packaging, immediately upon delivery. If the shipment is damaged, a damage report must be drawn up with the person carrying out the delivery, the accuracy of which shall be confirmed by the consumer.

7.8 If the merchant is liable for a defect in the sold goods, the consumer has the right to have the defect remedied by repair or replacement (§ 623 of the Civil Code), the right to an appropriate reduction of the purchase price, or the right to withdraw from the purchase contract (§ 624 of the Civil Code).

7.10 After-sales service is provided by the operator of the online store. The consumer acknowledges that the persons authorised to carry out repairs are: Europapier Slovensko, s. r. o., SCP PAPIER, a.s., GRAFITEC SLOVAKIA GROUP s. r. o., Antalis, a.s. and DataLine Technology, a.s.

Exercising liability for defects
7.11 The consumer may exercise rights arising from liability for defects only if the defect was reported within two months of discovering the defect, but no later than the expiry of the merchant's liability period for defects. The merchant recommends that the consumer report the defect without undue delay immediately upon its discovery. Rights arising from liability for defects are exercised at the merchant's premises. The consumer may obtain information by calling +421 2 32 11 30 70 or by email at info@expresta.sk.

Expedited procedure for exercising liability for defects
7.12 The consumer may exercise rights arising from liability for defects with the merchant without undue delay by email at reklamacie@expresta.sk or for quick and easy online submission of a liability for defects claim, the consumer may follow this guide.

7.13 The consumer is obliged to allow the merchant to verify the defects of the goods in respect of which liability for defects has been claimed. However, the goods do not need to be sent back immediately; in most cases, photographic documentation is sufficient. If the goods need to be sent back, a courier will collect them free of charge. In such a case, the consumer must package the goods appropriately for transport.

Standard procedure for exercising liability for defects
7.14 The consumer has the right to exercise liability for defects at the merchant's premises by delivering the goods to the merchant's premises and delivering to the merchant an expression of the consumer's will to exercise their right (hereinafter referred to as the "Notice of Defect") to claim liability for defects, in which the defect is specified. The consumer is obliged to truthfully state all required information in the Notice of Defect, in particular to accurately identify the type and extent of the defect in the goods and to provide their contact details (name, telephone number, email, correspondence address and bank account number). A proof of payment for the goods shall be attached to the shipment.

7.15 The consumer shall properly package the goods in respect of which liability for defects has been claimed and secure them against mechanical damage during transport. The merchant recommends insuring the goods when sending them. The merchant does not accept cash-on-delivery shipments.

7.17 The merchant shall provide the consumer with written confirmation of the reported defect in an appropriate form chosen by the merchant, e.g. by email or in writing, without undue delay after the consumer has reported the defect. In the confirmation of the reported defect, the merchant shall state the deadline within which the defect will be remedied. This deadline must not exceed 30 days from the date the defect was reported, unless a longer deadline is justified by an objective reason beyond the merchant's control.

7.18 If the merchant refuses liability for defects, the reasons for the refusal shall be communicated to the consumer in writing. If the consumer demonstrates the merchant's liability for a defect by means of an expert opinion or professional assessment issued by an accredited, authorised or notified body, the consumer may report the defect again and the merchant may not refuse liability for the defect.

7.19 The consumer has the right to choose whether the defect is remedied by replacement or repair of the goods. The consumer may not choose a method of remedying the defect that is not possible, or that would impose disproportionate costs on the merchant compared to the other method of remedying the defect, taking into account all circumstances, in particular the value that the goods would have without the defect, the severity of the defect and whether the other method of remedying the defect would cause significant inconvenience to the consumer.

7.20 If the defect is one that can be remedied, the consumer may request its free-of-charge remedy. The merchant shall remedy the defect within a reasonable period of time. A reasonable period is understood as the shortest time the merchant needs to assess the defect and repair or replace the goods, taking into account the nature of the goods and the nature and severity of the defect.

7.21 For the purposes of repair or replacement, the consumer shall hand over or make the goods available to the merchant or a person designated by the merchant.

7.22 The merchant may refuse to remedy the defect if neither repair nor replacement is possible, or if they would require disproportionate costs taking into account all circumstances.

7.23 The merchant shall repair or replace the goods within a reasonable period after the consumer has reported the defect, free of charge, at its own expense and without causing significant inconvenience to the consumer, taking into account the nature of the goods and the purpose for which the consumer required the goods. The merchant shall deliver the repaired or replacement goods to the consumer at its own expense in the same or a similar manner as the consumer delivered the defective goods to the merchant, unless the contracting parties agree otherwise. If the consumer does not collect the goods within six months from the date on which they were to collect them, the merchant may sell the goods. In the case of goods of higher value, the merchant shall notify the consumer in advance of the intended sale and provide a reasonable additional period for collection. The merchant shall promptly pay the consumer the proceeds from the sale of the goods after deducting the costs reasonably incurred for storage and sale, if the consumer exercises the right to a share of the proceeds within the reasonable period specified by the merchant in the notice of the intended sale. The merchant may destroy the goods at its own expense if they could not be sold or if the expected proceeds from the sale would not be sufficient to cover the costs reasonably incurred by the merchant for storage and the costs the merchant would necessarily incur for their sale.

7.24 The merchant is liable for defects in the replacement goods pursuant to § 619 of the Civil Code.

7.25 The consumer is entitled to an appropriate reduction of the purchase price, or may withdraw from the purchase contract even without providing an additional reasonable period, if the merchant has not repaired or replaced the goods, or the merchant refused to remedy the defect pursuant to clause 7.22, or the goods have the same defect despite repair or replacement, or the defect is of such a serious nature that it justifies an immediate reduction of the purchase price or withdrawal from the contract, or the merchant has declared or it is apparent from the circumstances that the merchant will not remedy the defect within a reasonable period or without causing significant inconvenience to the buyer.

7.26 The reduction of the purchase price must be proportionate to the difference between the value of the sold goods and the value the goods would have had if they were free of defects.

7.27 The consumer may not withdraw from the purchase contract pursuant to clause 7.25 if the buyer contributed to the occurrence of the defect or if the defect is negligible.

7.28 If the contract concerns the purchase of multiple items of goods, the consumer may withdraw from it only in relation to the defective goods. In relation to the other goods, the consumer may withdraw from the contract only if it cannot be reasonably expected that the consumer will have an interest in keeping the other goods without the defective goods.

7.29 After withdrawing from the contract or part thereof, the consumer shall return the goods to the merchant at the merchant's expense. After the consumer's withdrawal from the contract, the merchant shall refund the purchase price to the consumer no later than 14 days from the date of return of the goods or after the consumer demonstrates that the goods have been sent to the merchant, whichever occurs earlier. The merchant shall refund the purchase price or pay the discount to the consumer using the same payment method used by the consumer when paying the purchase price, unless the consumer expressly agrees to another payment method.

7.30 The consumer has the right to claim from the merchant reimbursement of reasonably incurred costs arising in connection with reporting a defect for which the merchant is liable and exercising rights arising from liability for defects. The consumer must exercise this right with the merchant no later than two months from the delivery of the repaired or replacement goods, payment of the price reduction or refund of the price after withdrawal from the contract, otherwise the right shall be forfeited.

Alternative dispute resolution for consumer disputes
7.31 If a dispute arises between the consumer and the merchant from the exercise of rights arising from liability for defects, or if the consumer believes that the merchant has violated the consumer's other rights, the consumer has the right to submit a request for remedy to the merchant. If the merchant responds negatively to the request for remedy or fails to respond to it within 30 days of its submission, the consumer has the right to submit a proposal to initiate alternative dispute resolution pursuant to § 12 of Act No. 391/2015 Coll. on alternative resolution of consumer disputes and on amendments and supplements to certain acts, as amended. The competent body for alternative resolution of consumer disputes with the merchant (Expresta s.r.o.) is the Slovak Trade Inspection (Bajkalská 21/A, P. O. BOX 29, 827 99 Bratislava, www.soi.sk) or another relevant authorised legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (the list is available at www.mhsr.sk). The consumer has the right to choose which of the listed alternative consumer dispute resolution entities to approach. Information about fees for submitting a proposal can be found by the consumer on the websites of the specific alternative dispute resolution entity.

8. Liability for Defects (Complaints Procedure) – Business Entities (Non-Consumers)

8.1. If the buyer does not meet the definition of a consumer as set out in § 52 para. 4 of the Civil Code, the provisions of § 422 et seq. of the Commercial Code governing claims arising from liability for defects shall apply to the contracting parties, unless otherwise stated in these terms and conditions.

8.2. By providing a quality guarantee for goods, the merchant undertakes in writing that the delivered goods will be fit for use for an agreed, or otherwise usual purpose, or will retain the agreed, or otherwise usual properties for a specified period. The quality guarantee for ordered goods under § 429 of the Commercial Code for buyers who do not meet the definition of a consumer is provided for 12 months. The merchant will deliver an invoice together with the goods, which serves as a warranty certificate, unless the buyer chose an electronic invoice in PDF format when placing the order.

8.4 The merchant is liable to the buyer for the goods being free of defects at the moment when the risk of damage to the goods passes to the buyer.

8.5 Questions regarding the transfer of risk of damage to the goods are governed by the relevant provisions of §§ 455 – 461 of the Commercial Code.

8.6 If a buyer who does not meet the definition of a consumer as set out in § 52 para. 4 of the Civil Code has chosen delivery of the goods by the merchant, delivery of the goods is effected by handing them over to the first carrier for transport to the buyer. If a buyer who does not meet the definition of a consumer as set out in § 52 para. 4 of the Civil Code has chosen personal collection of the goods, the seller fulfils the obligation to deliver the goods by enabling the buyer to handle the goods at the premises.

8.7 The contracting parties have agreed that a buyer who does not meet the definition of a consumer as set out in § 52 para. 4 of the Civil Code shall acquire ownership only upon full payment of the purchase price.

8.8 The buyer is obliged to inspect the shipment, i.e. the goods as well as their packaging, immediately upon delivery. If the shipment is damaged, a damage report must be drawn up with the person carrying out the delivery, the accuracy of which shall be confirmed by the buyer. The buyer is also obliged to pay for the goods properly, no later than on the due date stated on the invoice.

8.9 Pursuant to § 427 para. 1 and 3 of Act No. 513/1991 Coll. the Commercial Code, as amended, the buyer is obliged to notify the merchant of apparent defects in the goods without undue delay, no later than 3 days from the delivery of the goods, and other defects without undue delay, no later than 3 days from the day the defects were discovered or from the day they could have been discovered, by email at or for quick and easy online submission of a liability for defects claim, the buyer may follow this guide. Failure to comply with these deadlines results in the buyer being unable to enforce the buyer's rights in connection with the merchant's liability for defects, unless the buyer proves that the defect existed at the time of delivery of the goods.

8.10 The goods do not need to be sent back immediately; in most cases photographic documentation is sufficient for the merchant's assessment. If the merchant requires the goods to be sent back, a courier will collect them from the buyer. The buyer is obliged to package the goods appropriately for transport.

8.11 The merchant is obliged to assess the validity of the liability for defects claim without undue delay, with the length of the assessment period depending in particular on the nature and severity of the defect.

8.12 In the event that the liability for defects claim is justified, claims arising from defects in the goods are governed exclusively by this clause of the terms and conditions, meaning that the merchant, at its discretion, shall remedy the defects either by delivering replacement goods in place of the defective goods, delivering missing goods, or repairing the goods if the defects are repairable, or by providing an appropriate price reduction, unless otherwise agreed with the buyer. The merchant may refuse to remedy the defect if neither repair nor delivery of replacement goods in place of the defective goods is possible, or if they would require disproportionate costs taking into account all circumstances.

9. Withdrawal from the Contract – Consumers

9.1 The provisions of Article 9 of the terms and conditions apply exclusively to entities meeting the definition of a consumer as set out in § 52 para. 4 of the Civil Code.

9.3 All goods manufactured or customised using a photographic template provided by the consumer or any other graphic design template according to the consumer's requirements are classified as goods manufactured according to the consumer's specifications, and in such cases the consumer may not, in accordance with the above-mentioned legislation, withdraw from the contract.

9.4 The Expresta online store deals primarily with the sale of goods manufactured according to the consumer's specifications and the sale of made-to-order goods. Therefore, pursuant to the Consumer Protection Act, the consumer loses the right to withdraw from the contract in these cases.

Withdrawal from the contract
9.5 In all other cases not listed in § 19 para. 1 of the Consumer Protection Act, a buyer who is a consumer is entitled to withdraw from the purchase contract.

9.6 The consumer is entitled to withdraw from the purchase contract without stating a reason in accordance with § 19 et seq. of the Consumer Protection Act within 14 days of accepting the goods, or from the date of conclusion of the service contract or the contract for the supply of digital content that the merchant supplies other than on a tangible medium, if the merchant has fulfilled the information obligations pursuant to § 15 para. 1 letter f) of the Consumer Protection Act in a timely and proper manner.

9.8 Goods with digital elements are considered delivered at the moment the relevant digital content or digital service is made available to the consumer for download and installation, or, in the case of continuous supply of digital content or provision of a digital service for an agreed period, at the moment its availability to the consumer commences.

9.9 The consumer may withdraw from a purchase contract the subject matter of which is the purchase of goods even before the withdrawal period begins to run.

9.10 The consumer may exercise the right to withdraw from the contract in writing or in the form of a record on another durable medium. The consumer may use the sample withdrawal form.

9.11 The withdrawal from the purchase contract pursuant to the preceding clause of these terms and conditions must contain information on the basis of which the merchant is able to clearly and without any doubt identify the order and the product that the customer wishes to return. Such information includes, for example, the information required in the sample withdrawal form: identification of the consumer, date or order number, name and specification of the goods. We recommend also stating the preferred method by which the merchant should return the payment already received, in particular the account number and/or postal address of the consumer.

9.12 The withdrawal period is considered to have been observed if the consumer sends the notice of withdrawal to the merchant no later than on the last day of the period.

9.13 The merchant is obliged, without undue delay after receipt of the notice of withdrawal, to provide the consumer with confirmation of its receipt on a durable medium, if the consumer withdrew from the contract using a specific function or withdrawal form available in the merchant's online interface.

9.14 The consumer may withdraw from the contract only in relation to a specific product or products, if the merchant delivered or provided multiple products under the purchase contract.

9.15 If the consumer withdraws from a purchase contract, any supplementary contract related to the purchase contract from which the consumer withdrew is also cancelled from the outset. This does not apply if the contracting parties expressly agree to the continuation of the supplementary contract. The consumer cannot be required to pay any costs or other payments in connection with the cancellation of the supplementary contract, except for the costs and payments referred to in § 21 para. 3 and 5, and § 22 para. 3 of the Consumer Protection Act.

9.16 The consumer is obliged, without undue delay, but no later than within 14 days of withdrawing from the purchase contract, to return the goods to the address of the registered premises or hand them over to the merchant or a person authorised by the merchant to accept the goods. This does not apply if the merchant has proposed to collect the goods in person or through a person authorised by the merchant. The period pursuant to the first sentence of this clause of these terms and conditions is considered to have been observed if the goods were handed over for transport no later than on the last day of the period. It is recommended that the goods be insured. The merchant does not accept cash-on-delivery shipments.

9.17 The consumer bears the costs of returning the goods to the merchant or a person authorised by the merchant to accept the goods. This does not apply if the merchant agreed to bear them or if the merchant failed to fulfil the obligation pursuant to § 15 para. 1 letter g) of the Consumer Protection Act.

9.18 The consumer is obliged to deliver the goods to the merchant in complete condition including complete documentation, undamaged, if possible in the original packaging and unused. The consumer is liable for any reduction in the value of the goods resulting from handling the goods in a manner beyond what is necessary to establish the characteristics and functionality of the goods. The consumer is not liable for the reduction in the value of the goods if the merchant failed to fulfil the information obligation regarding the consumer's right to withdraw from the contract pursuant to § 15 para. 1 letter f) of the Consumer Protection Act. In the event that the consumer withdraws from the contract and delivers to the merchant goods that are used, damaged or incomplete, the merchant has the right to claim the actual amount by which the value of the goods has been reduced and the costs incurred by the merchant in connection with the repair of the goods and restoring them to their original condition, calculated according to the after-sales service price list.

9.19 The consumer is obliged to pay the merchant for the services actually provided up to the date of delivery of the notice of withdrawal from the purchase contract, the subject matter of which is the provision of a service, and before the commencement of the provision of the performance, the consumer granted express consent pursuant to § 17 para. 10 letter c) of the Consumer Protection Act.

9.20 The consumer does not incur any additional obligations or costs from exercising the right to withdraw from the purchase contract, beyond the obligations pursuant to § 21 para. 1, 3 to 5 of the Consumer Protection Act and the obligation to pay additional costs pursuant to § 22 para. 3 of the Consumer Protection Act.

9.21 The merchant is obliged, without undue delay, but no later than within 14 days of receipt of the notice of withdrawal from the contract, to refund to the consumer all payments received from the consumer under the purchase contract or in connection with it, including shipping, delivery and postage costs and other costs and charges. The merchant is not obliged to refund payments to the consumer pursuant to this clause of these terms and conditions before the goods are delivered to the merchant or until the consumer demonstrates that the goods have been sent back to the merchant, unless the merchant proposes to collect the goods in person or through a person authorised by the merchant.

9.22 The merchant is obliged to refund to the consumer all payments to the extent corresponding to the withdrawal from the contract, if the consumer did not withdraw from the entire distance contract but only withdrew in relation to specific products. The merchant may not charge the consumer additional costs for shipping, delivery, postage and other costs and charges.

9.23 The merchant is not obliged to reimburse the consumer for additional costs if the consumer expressly chose a delivery method other than the cheapest standard delivery method offered by the merchant. Additional costs are understood as the difference between the delivery costs chosen by the consumer and the costs of the cheapest delivery method offered by the merchant.

9.24 The merchant is obliged to refund payments to the consumer pursuant to this article of the terms and conditions using the same payment method used by the consumer, unless the consumer agrees to another method of refunding payments without any additional charges being levied on the consumer in this regard.

9.25 Unilateral set-off of claims of the merchant and the consumer arising from withdrawal from the contract pursuant to § 19 para. 1 of the Consumer Protection Act is prohibited.

9.27 After withdrawal from a contract the subject matter of which is digital content or a digital service, the merchant shall, upon the consumer's request, make available to the consumer all content that the consumer provided or created when using the digital performance, except for the content pursuant to the preceding clause letters a) to c) of these terms and conditions. The merchant shall make the content available to the consumer within a reasonable period, free of charge, in a commonly used and machine-readable format and without significant inconvenience to the consumer.

9.28 Clauses 9.26 and 9.27 of these terms and conditions do not apply to personal data provided or created by the consumer.

9.29 After withdrawal from a contract the subject matter of which is digital content or a digital service, the merchant may prevent the consumer from further use of the digital performance, in particular by blocking the consumer's access to the digital performance or cancelling the consumer's user account.

10. Processing of Personal Data

10.1 This section of the General Terms and Conditions constitutes the provision of information to be provided when collecting personal data from the data subject pursuant to Art. 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to as the "Regulation"). The controller within the meaning of the GDPR is the company whose identification and contact details are set out in clause 1.1 of these General Terms and Conditions (for the purposes of this section also referred to as the "Controller").

10.2 The Controller processes the personal data of the data subject for the purpose of properly processing and delivering the order, in the scope of: first and last name, permanent residence address including postal code, telephone number and email address, on the legal basis in accordance with Art. 6 para. 1 letter b) of the Regulation, that processing is necessary for the performance of a contract to which the data subject is a party, or in order to take steps at the request of the data subject prior to entering into a contract, whereby the provision of personal data in the case of their processing for this purpose constitutes a contractual requirement or a requirement necessary for the conclusion of a contract, with a retention period of 4 years from the date of conclusion of the contract.

10.3 The contracting parties have agreed that the buyer, for the purposes of properly processing and delivering the order, if the buyer is a legal entity, is obliged to provide the merchant in the order with its business name, registered office address including postal code, Company ID, VAT ID (if assigned), telephone number and email address. In the event that within such a contractual relationship there is, or will be, processing of personal data of natural persons, the Controller processes such personal data in the scope of identification and contact details of the representatives of customers on the legal basis in accordance with Art. 6 para. 1 letter f) of the Regulation, that processing is necessary for the purposes of the legitimate interests of the Controller consisting in maintaining contacts within the smooth running of business relationships, with a retention period of 3 years from the date of the last delivery of goods and/or services or 3 years from the date of termination of the contractual relationship, and therefore the provision of such data constitutes, in accordance with the above, a contractual requirement, and the consequence of not providing such data will be the impossibility of concluding a contract.

10.4 The Controller processes the personal data of the data subject in the legal capacity of a buyer who has registered in the online store, in the scope of: first and last name, place of residence, contact details, on the legal basis in accordance with Art. 6 para. 1 letter a) of the Regulation, that the data subject has given consent to the processing of their personal data, with a retention period of 3 years from the date of the last login and/or delivery of a service and/or goods or until the consent is withdrawn. The data subject has the right to withdraw their consent at any time without affecting the lawfulness of processing based on consent given prior to its withdrawal. Such a data subject may at any time review and change the personal data provided, after logging in to the e-commerce website at www.expresta.sk/my-account/data. The registration may be cancelled by sending an email requesting the deletion of personal data from the database to info@expresta.sk within the scope of their processing in the management of the registered user's account. The request to cancel the registered account must clearly meet the requirement that the specific data subject can be unmistakably identified, meaning that the data subject may, among other things, be required to address the said request to the Controller from the same email account with which the said account was created.

10.5 The Controller processes the personal data of the data subject as a buyer in the scope of identification and contact personal data for the purpose of sending information about new products, discounts and promotions on offered goods or services, on the legal basis in accordance with Art. 6 para. 1 letter a) of the Regulation, that the data subject has given consent to the processing of their personal data, with a retention period of 3 years from the date of the last delivery of goods and/or services or 3 years from the date of termination of the contractual relationship, or until the consent is withdrawn. The data subject has the right to withdraw their consent at any time without affecting the lawfulness of processing based on consent given prior to its withdrawal. In the course of this processing of personal data, automated profiling and decision-making may take place. The Controller processes the personal data of data subjects for the purpose of assessing customer satisfaction with purchases through the so-called "verified by customers" programme, on the legal basis in accordance with Art. 6 para. 1 letter a) of the Regulation, that the data subject has given consent to the processing of their personal data, for a period of 4 years from the date of delivery of the goods and/or services. The data subject has the right to withdraw their consent at any time without affecting the lawfulness of processing based on consent given prior to its withdrawal.

10.8 If the buyer in the legal capacity of a data subject exercises their right pursuant to clause 10.7 in writing or electronically and the content of their request indicates that they are exercising their right pursuant to clause 10.7, the request shall be considered as submitted under this Regulation.

10.9 The buyer has the right to object with the merchant to the processing of their personal data which they presume are or will be processed on the basis of the legitimate interests of the Controller for the purpose of maintaining records of customer representatives.

10.10 If the buyer suspects that their personal data are being processed without authorisation, they may submit a complaint about this to the Office for Personal Data Protection of the Slovak Republic.

10.11 The merchant shall take appropriate measures to provide the buyer with all the information set out in this section in a concise, transparent, comprehensible and easily accessible form, clearly and plainly worded. The merchant shall provide the information electronically or, in accordance with the Regulation, by other means agreed with the buyer.

10.12 Information about the measures taken in response to the buyer's request shall be provided by the merchant to the buyer without undue delay, in any case within the statutory deadlines.

11. Final Provisions

11.1 These terms and conditions take effect with respect to the buyer upon the conclusion of the purchase contract.

11.2 If the purchase contract is concluded in written form, any amendment thereto must also be made in written form.

11.3 The purchase contract is concluded for a definite period, namely until the proper fulfilment of the obligations of both contracting parties arising from the purchase contract and the terms and conditions that form an inseparable part thereof.

11.4 If any provision of these terms and conditions is or becomes invalid, ineffective or unenforceable, the validity, effectiveness or enforceability of the remaining provisions shall not be affected thereby; the contracting parties undertake to replace such invalid, ineffective or unenforceable provision with a valid, effective and enforceable provision that best ensures the intended purpose. Until that time, the relevant provisions of Slovak law shall apply.

11.5 If this legal relationship contains an international element, the contracting parties have agreed that this legal relationship shall be governed by the law of the Slovak Republic, excluding the UN Convention on Contracts for the International Sale of Goods. With regard to legal relationships with consumers, pursuant to Art. 6 para. 2 of Regulation (EC) No. 593/2008 of the European Parliament and of the Council on the law applicable to contractual obligations (Rome I), this choice of governing law must not deprive the consumer of the protection afforded by provisions from which it is not possible to derogate by agreement under the law of the country of the consumer's habitual residence.

11.6 If this legal relationship contains an international element, the contracting parties have agreed that, to the extent permitted by applicable law, the competent court for resolving all disputes arising from this legal relationship shall be the general Slovak court having local and subject-matter jurisdiction according to the merchant's registered office.

11.7 Matters not regulated by these terms and conditions are governed in particular by the relevant provisions of the Civil Code, Act No. 108/2024 Coll. on consumer protection and on amendments and supplements to certain acts, as amended, Act No. 22/2004 Coll. on electronic commerce and on amendments and supplements to Act No. 128/2002 Coll. on state control of the internal market in matters of consumer protection and on amendments and supplements to certain acts as amended by Act No. 284/2002 Coll., as amended, as well as the Commercial Code.

11.8 The contracting parties have agreed that communication between them shall take place in the form of email messages.

11.9 These terms and conditions are drawn up in the Slovak language. In the event that they are also drawn up in any other language, the Slovak language version shall prevail in the event of any linguistic discrepancies.

11.10 Before submitting the order, the buyer will be asked to confirm by ticking a checkbox that they have familiarised themselves with these terms and conditions, read them, understood their content and agree with them in their entirety.

The terms and conditions are valid from 5 June 2026.